Clients sign a coaching agreement to begin their personal coaching program. Clients work directly with Jessica Manca, International Coaching Federation Professional Certified Coach ICF PCC (Credential ID: 0090278801) of Managing Mindspaces Coaching.

The purpose of the coaching agreement is to be clear in all policies and terms that affect the partnership, services and payments plus agree to the nature of the professional coaching work itself. Below is an excerpt of a sample coaching agreement, in accordance to ICF best practices.

PROFESSIONAL COACHING

Coaching is a partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the client to maximize personal and professional potential. Coaching facilitates the creation/development of personal, professional or business goals and to develop and carry out a strategy/plan for achieving those goals. 

PROGRAM OVERVIEW

The Coach and Client intend to engage in a results-based coaching program to help the Client achieve personal, professional or business goals with support (commitment, structure and accountability) from the Coach. The Client will acquire strategies, habits and skills for lasting personal change. Together, they create a safe space for coaching and reflection using mutual trust, respect and expression for joint success.

The coaching agreement describes the terms for initial coaching programs and subsequent programs or phases of work. Milestones at the one month, three month and six month timeframe are in place to ensure services are provided within a mutually agreed to predetermined schedule. 

COACH-CLIENT RELATIONSHIP

1. Coach agrees to maintain the ethics and standards of behavior established by the International Coaching Federation “(ICF)”. www.coachingfederation.org/ethics. It is recommended that the Client review the ICF Code of Ethics and the applicable standards of behavior. 

2. Client is solely responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and his/her coaching calls and interactions with the Coach. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. The Client understands that coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease. 

3. Client further acknowledges that he/she may terminate or discontinue the coaching relationship at any time. 

4. Client acknowledges that coaching is a comprehensive process that may involve different areas of his or her life, including work, finances, health, relationships, education and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively the Client’s responsibility. 

5. Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association and that coaching is not to be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is the Client’s exclusive responsibility to seek such independent professional guidance as needed. If Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach.

6. The Client understands that in order to enhance the coaching relationship, the Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the program.

SERVICES (DELIVERY POLICY)

The parties agree to engage in a coaching partnership delivered via Zoom. The initial coaching program renews every six months or when coaching sessions have been completed.

Coach will be available to Client by email or message between scheduled meetings during standard business hours (8am-5pm PST). The calls/meetings shall be 30 or 60 minutes. If rates change before this agreement has been signed and dated, the prevailing rates will apply. 

Any unused sessions do not carry over beyond the renewal date noted above. Clients may renew coaching (rate changes may apply) for continued services, as desired.   

SCHEDULE & FEES

The regular fee is QUOTED per month, billed in monthly installments. Advanced payment is required.

REFUND POLICY

Coaching programs are not refundable. Client may request a prorated refund for the current month if there has been a billing error or if the client’s payment subscription continued beyond the last date of services rendereed.

CONFIDENTIALITY

This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound by the principles of confidentiality set forth in the ICF Code of Ethics. However, please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege. The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent. 

Confidential Information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) the Coach is required by statute, lawfully issued subpoena, or by court order to disclose; (f) is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and (g) involves illegal activity.  The Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.

PRIVACY/DATA PROTECTION

Coach will not disclose any personal data/personal identifiable data pertaining to the Client without the Client’s written consent.

View Privacy Policy

RELEASE OF INFORMATION

The Coach engages in training and continuing education pursuing and/or maintaining ICF (International Coach Federation) Credentials. That process requires the names and contact information of all Clients for possible verification by the ICF. By signing this agreement, you agree to have only your name, contact information and start and end dates of coaching shared with ICF staff members and/or other parties involved in this process for the sole and necessary purpose of verifying the coaching relationship, no personal notes will be shared.

According to the ethics of our profession, topics may be anonymously and hypothetically shared with other coaching professionals for training, supervision, mentoring, evaluation, and for coach professional development and/or consultation purposes.

RECORD RETENTION POLICY

The Client acknowledges that the Coach has disclosed his/her record retention policy with respect to documents, information and data acquired or shared during the term of the Coach-Client relationship. Such records will be maintained by the Coach in a format of the Coach’s choice (print or digital/electronic) for a period of not less than 5 years.  

CANCELLATION POLICY (COACHING SESSION)

Client is responsible to notify the Coach 24 hours in advance of the scheduled sessions for rescheduling or cancellations. Sessions may be rescheduled or canceled by the Client from the confirmation message or calendar invite “Reschedule/Cancelation” link. If Client does not attend a scheduled session, the Coach may deem that session as a “no-show” which will mark the session as delivered (except in the case of personal emergencies).

“PAUSING” SERVICES & SESSION USAGE 

If the Client decides to “pause” services, Client may notify the Coach. Coaching and billing are paused. If the pause period exceeds six weeks, the coaching program will automatically be canceled. An updated coaching program that includes revised timelines, schedules and renewal date for unused sessions will be created when the Client resumes coaching (rate changes may apply).

TERMINATION/DISPUTE RESOLUTION

Either Client or Coach may terminate this agreement at any time with one week written notice. If a dispute arises out of this Agreement that cannot be resolved by mutual consent, the Client and Coach agree to attempt to mediate in good faith for up to 30 days after notice given. If the dispute is not so resolved, and in the event of legal action, the prevailing party shall be entitled to recover attorney’s fees and court costs from the other party.

LIMITED LIABILITY

Except as expressly provided in this Agreement, the Coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered. In no event shall the Coach be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all coaching services rendered through and including the termination date.

CONTACTING US

If you have any questions about these terms, please reach out via our contact form for assistance.